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Cloud Call Center Solution

Best Configured Call Center Solution – Contact Center Solution – Outbound Call Center Solution

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Complete Management Control At Your Hand With Our Cloud CallCenter Solutions

Our inbound cloud call center services is designed to sync calls in real time from agents in multiple locations with field sales app.

Cloud Contact Center Solutions To Track Personal Mobile Numbers

Installing the cloud contact center solution app on field agent’s mobile device enable tracking of untapped business communication. It let you track, hear and record conversations anytime and anywhere.

Easy To Host And Activate Contact Center Solutions

It takes only 5 minutes to activate our cloud based contact center solution with plug-n-play setup. It’s easy to manage calls with this system.

No Equipment Required Cloud Contact Center Solution

Save space and money with our cloud contact center software. Unlike traditional PBX equipment, it only have a single number on the cloud to represent inbound call center.

Enhance Caller Experience With Our Cloud Call Center Solutions

It ensures real time update for callers including wait time, call history, purchase history, complaint history, custom messages and skill based distribution of calls.

Subscribe For ASeamless Customer Service Experience With Our Inbound Cloud Call Center Solutions

Cloud based inbound call Center Solutions manages everything on a click of button

  • Cloud call Center Solutions allow agents to manually set up availability status just with click of buttons.
  • Free agents are always assigned with calls first through real time based call routing to maintain work process smoothly.
  • Offers manual login from owner’s panel if in case the agent forgets to update availability status.

Boost your productivity by over 25%

It offers unique call center features that savea lot of bandwidth which ultimately provide an unparalleled experience to customers.

Call center analytics dashboard

Track hosted contact center solution’s activity to draw business insights with a customizable call performance daily and periodic dashboard.

Call monitoring, whispering and barging

Real time call monitoring, call whispering to guide agents and call barging to take over a conversation. Avail ultimate calling experience with our cloud based call center solution.

Perfect to handle large call volumes

Our cloud based call center solution ensures smooth functioning of inbound calling. It can handle up to 50 calls simultaneously to track number as required.

Call center solution mobile app

Mobile app of call center solution to optimize greater control over business calls. It trackscustomer’s conversations and analyses recorded calls for both incoming and outgoing regardless of their point of origin.

Easy CRM integration for a flawless operation

Easy CRM integration with toll free number avails automatic addition of customer data which smoothen the work process.

Easy call routing with cloud based contact center

Reduce customer’s waiting time by smart call routing to avail next calls to immediate available agent. Also, smoothens work from home facility with directing calls to personal mobile number.

150+ companies are using Aria Telecom for their daily customer communication